How Comcast Sets Its Customer Service Reps Up To Fail When a painfully circular phone conversation between a journalist and a comcast corp. (nasdaq:cmcsa) representative went viral last week, it reminded everyone of a widely held fact: the world’s. How is it possible that comcast’s customer service is so relentlessly terrible? hint: it’s not because it’s hired a disproportionate number of people who are psychotic.

Comcast Telecom Consumer Complaints Sidharth Arora 17 09 2020 Pdf Xfinity’s poor customer service, confusing pricing, and poor billing systems shows how markets with little competition fail to drive improvements. Comcast ceo brian roberts has unveiled a $300 million plan to fix its problems with customer service, including adding 5,500 reps. Comcast has legendarily bad customer service. the cable giant has been rocked by a series of scandals that grew out of its inability to treat customers well. Comcast corp. is continuing to improve its customer service by providing less of it, the philadelphia business journal's peter key reported last week.

Comcast Complaint Pdf Wi Fi Wireless Lan Comcast has legendarily bad customer service. the cable giant has been rocked by a series of scandals that grew out of its inability to treat customers well. Comcast corp. is continuing to improve its customer service by providing less of it, the philadelphia business journal's peter key reported last week. Buy books, tools, case studies, and articles on leadership, strategy, innovation, and other business and management topics. Bullying customers who try to cancel their service is a very old trick used by subscription services, from cable to satellite radio to gym memberships. We decided to track down three members of comcast's customer service strike force, and learned their terribleness is complicated and also very strange. comcast customer service is so legendarily bad that hyperbole has become pretty much impossible. but why?. Reps all over but especially in foreign call centers hang up on customers when there is a problem they do not want to deal with. a big reason they do this is that they *can* do this without any repercussions.

Comcast Customer Service Buy books, tools, case studies, and articles on leadership, strategy, innovation, and other business and management topics. Bullying customers who try to cancel their service is a very old trick used by subscription services, from cable to satellite radio to gym memberships. We decided to track down three members of comcast's customer service strike force, and learned their terribleness is complicated and also very strange. comcast customer service is so legendarily bad that hyperbole has become pretty much impossible. but why?. Reps all over but especially in foreign call centers hang up on customers when there is a problem they do not want to deal with. a big reason they do this is that they *can* do this without any repercussions.

Comcast Customer Service Fiasco We decided to track down three members of comcast's customer service strike force, and learned their terribleness is complicated and also very strange. comcast customer service is so legendarily bad that hyperbole has become pretty much impossible. but why?. Reps all over but especially in foreign call centers hang up on customers when there is a problem they do not want to deal with. a big reason they do this is that they *can* do this without any repercussions.