20 Different Types Of Sofas Explained The Little Shine Types Of Level two quality products and services need only satisfy customer expectations. the authors discuss the philosophies of eight quality experts crosby, deming, feigenbaum, ishikawa, juran, pirsig, shewhart, and taguchi each of whose definition of quality is presented in sidebar articles. While quality assurance relates to how a process is performed or how a product is made, quality control is more the inspection aspect of quality management. an alternate definition is "the operational techniques and activities used to fulfill requirements for quality.".

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